ટીએસ મિશ્રા મેડિકલ કોલેજ એન્ડ હોસ્પિટલ, અમુસી, લખનૌ

The T. S. MISRA MEDICAL COLLEGE AND HOSPITAL is an Institute that redefines the standards of excellence in health-care services and brings together the best of infrastructure, technology, training, education, and medical intelligence. Our unmatched quality standards along with cutting edge technology and medical intelligence enables us to provide personalized health-care services.

World Class Infrastructure
The T. S. MISRA MEDICAL COLLEGE AND HOSPITAL have Number of operating theaters, and beds including critical care beds catering to different specialties. We aim to establish a world-class education and training centre with a vision to offer the best in clinical care, education and research.

Our Technology
The T. S. MISRA MEDICAL COLLEGE AND HOSPITAL have the most advanced technology and state-of-the-art treatment facilities with the motto to deliver health-care services at an affordable cost.

T.S. Misra Medical College & Hospital Near Amausi Railway Station, Lucknow
I am honoured and delighted to forward my message for T.S. Misra Medical College & Hospital, Amausi, Lucknow. After serving more than 30 years in Army Medical Corps at various professional, teaching and administrative appointments in different capacities in the field of medical education, I have assumed the appointment of Principal/Dean of T.S. Misra Medical College & Hospital.

With the pace at which T.S. Misra Medical College & Hospital is progressing and establishing its professional attributes, I am sure that in near future this organisation will be a mile stone in medical field in India and international level.

Primary aim of this institute is to provide the best comprehensive medical care to all especially low socio economic group and to shape up young medical professional in various fields for the society.

We have tireless team lead by Chairman, comprising of Board of Directors, Medical Director Dr. R.S. Dubey, Addl. CMS Dr. Ramesh Srivastava and faculty members always striving for the best. I am sure within a short span of time this institute will take the dimensions of a deemed university.

I welcome all the students and wish them best in their future endeavours.

DIRECTOR'S MESSAGE
Name : Dr. R.S. Dubey
Designation : MEDICAL DIRECTOR
On behalf of T. S. Misra Medical College & Hospital Amausi, Lucknow, I extend my warm greetings to you! With over 42 years of my life spent in the public health sector, I can confidently say that careers in medical sciences are one of the most challenging yet noble and rewarding careers that a person can pursue in his or her lifetime. My life experience also leads me to believe that successful doctors and researchers aren’t just people with deep technical expertise but also those that display the finest traits in human beings – ethics, compassion and selflessness. T. S. Misra Medical College & Hospital is built with this vision in mind. We wish to groom promising students of today into successful practitioners of tomorrow. We wish to impart not just the finest technical expertise but we also want to motivate students to wield this expertise for the greater good and for the service of humanity. Whether you are an aspiring doctor or a Bio Medical researcher, TSM’s academic Regor, faculty and facilities will arm you with the skills needed to spread your wings in India and beyond. I hope you will join us in this journey and take determined steps towards a bright future. It will not be easy, but we will be with you every step of the way. Best of luck!

The Charter seeks to inform the service seekers about the facilities available at TSM Medical College & Hospital, its commitment towards the citizens with regards to the services provided, choices of consultations, its policy of transparency and accessibility, Grievance redressal of the patients and attendants, Courtesy and value for money in terms of treatment and the services offered. This also includes expectations of the Organization from the Citizens in helping it to fulfill its commitment to them.

SPIRIT BEHIND THE CITIZEN’S CHARTER

A service seeker is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption on our work; he is the purpose of it. He is not an outsider on our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so.
~Mahatma Gandhi

To strive for continual improvement in patient care, provide services at affordable cost to the society and promote excellence in medical education & research .

 

OBJECTIVES

This Citizen’s Charter is an expression of our commitment towards improving our services offered to make them more efficient and responsive and at the same time making our working more transparent to our valued patients. This Citizen’s Charter is an attempt to bring the institute closer to its patients in the society. This Charter is made to provide a framework, which enables our users to know.

• What services are available in this Hospital?
• The quality of services they are entitled to.
• The means through which complaints regarding denial or poor quality of service will be redressed.

 

MISSION

T. S. Misra Medical College and Hospital is committed to provide best quality affordable and accessible, preventive, curable, promotive and comprehensive health care services to community as a whole respective of caste creed & culture and ensure best outcome.

 

VISION

To emerge as leading health care service provider in Country.

CONTACT US

 

Phone	0522 - 2492000, 0522 - 2493000 , 7839564427, 07839564428
Toll Free No.	18001805653, 18001805654

 

STAFF UNIFORM

Doctors wear white aprons and nurses are in uniform. All staff wears a badge or an identification card of T. S. Misra Hospital and Medical College.

 

ENQUIRIES

• Location guide map is available and directional signboards are fixed in each floor.
• Enquiries counter exist at the reception (main entrance)
• Telephone No. of central enquiry – 0522-2492000, 0522-2493000
• Public Relation officer helps the patient at the OPD entrance.
• Hospital enquiry hotline works round the clock. Its phone no: is. 0522-2061122, 7839564428

 

CASUALTY AND EMERGENCY SERVICES:

• The casualty functions round the clock all days.
• Casualty direct no: 7839564434
• Casualty Medical officer and resident Doctors are available 24 hrs all days.
• Duty Doctors are available on call round the clock in all specialties.
• Emergency Cases are attended promptly.
• All the items required are made available during mass casualties.
• In serious cases, priority is given to treatment/management than paper work like registration and medico-legal cases. The decision rests with the treating doctor.
• Emergency operation theater is maintained on a regular basis to ensure that it is usable all times.

 

AMBULANCE SERVICES

• The hospital has a fleet of fully equipped ambulances.
• A team of trained and dedicated medical professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.
• The Ambulance services are available for transportation of patients to TSM Hospital and Medical College. This facility is available 24 hours a day, on all days.

 

OUTPATIENT DEPARTMENTS:

• Timings: 9 am to 4 pm.
• Every outpatient seeking treatment at the hospital is registered prior to the consultation.
• A case sheet is prepared for recording history, symptoms, diagnosis and treatment being provided.
• For every new patient a Unique MRD number is generated.
• If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment.
• Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn.
• Payments if Applicable for all specialties can be made at the OP Billing Counter.

 

DEPARTMENTS:

• General Surgery
• Orthopaedics
• Ophthalmology
• Otorhinology(ENT)
• Obstetrics & Gynecology
• Anesthesia
• Radiology
• Pediatrics
• General Medicine
• Psychiatry
• Dermatology
• TB & Chest
• Dentistry

 

LABORATORY SERVICES:

• Biochemistry
• Blood Bank
• Hematology
• Histopathology
• Cytology
• Microbiology
• Serology

 

ROUTINE INVESTIGATIONS:

• All working days except Sundays & Holidays.
• On Sundays & Holidays, emergency investigations only.

 

COLLECTION OF SPECIMENS:

• All working days except Sundays & Holidays 9 am. to 2  pm.
• On Sundays & Holidays emergency cases only.
• Reliability and promptness of laboratory results is ensured as tests are done by automatic machines.
• Reports are made available within the shortest possible time, same day/next day morning.

 

BLOOD BANK:

• State of Art Blood Bank with all modern facilities including Apheresis
• A licensed blood bank is available in the hospital to cater to the requirements of the patients
• All blood is tested for HIV, HBV and HCV, VDRL, In addition.

 

EQUIPMENT AND FACILITIES:

This hospital has the following services available:

 

• ECG
• EEG
• CRITICAL CARE UNIT (BURNS UNIT)
• Dylasis
• Eco-Cardiography
• TMT
• PHYSIOTHERAPY AND OCCUPATIONAL THERAPY UNIT
• X-RAY
• NEONATAL INTENSIVE CARE UNIT, ICU, ICCU, PICU, SICU .
• Charges for various tests are negligible. For poor patients, the concerned Sr. Medical Administrator along with the in charge of Patient Service Department can waive off the charges.
• If any major/essential equipment is out of order, information regarding the same is conveyed to all departments through inter office notification on Internet.
• Indications of alternate arrangements are given wherever possible.
• The likely date of recommissioning of the equipment is also displayed.
• Whole Hospital is equipped with solar system and generator system round the clock.

 

DURING YOUR STAY

• We hope this information helps you to prepare for your stay as an inpatient at TSM Medical College and Hospital.
• A skilled team of personnel some of the working behind the scenes will hopefully make your stay comfortable and pleasant.
• Expert team of medical Professionals, Nursing Staff, Support Staff, Experienced Dietician with all modern state of Art technologies is going to provide you and your Patient a great hospitality.

 

CATEGORY OF ACCOMMODATION:

• General Ward.
• PRIVATE ROOM
• SEMI PRIVATE ROOM
• GENERAL WARD !!

 

TPA AND CASHLESS TRANSACTIONS:

• We entertain TPA and cashless transactions. T. S. Misra Hospital and Medical College have got tie up with many TPA.
• Our computerized billing system consolidates charges for medicines/consumables/services availed by you during hospitalization.

 

MEDICINES AND CONSUMABLES:

• Medicines and surgical consumables required for the treatment can be procured from the in house pharmacy. A general pharmacy is located in the hospital lobby which functions 24x7.

 

HOUSE KEEPING AND LINEN:

• Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the sister in charge of the floor.

 

FOOD SERVICES:

Diet

 

• The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on the therapeutic needs. Our kitchen is well equipped to serve good balanced vegetarian meals. Dietician takes rounds of all patients and in consultation with treating physician and advice the therapeutic and non therapeutic diet.

 

Cafeteria

 

• The cafeteria is open to visitors daily from 9:00 a.m. to 11:00 p.m. locations.

 

Canteen

 

• T. S. Misra Hospital and Medical College provides with canteen for visitors as well as for Staff.

 

BYSTANDER PASS:

Attendant:

 

• Patients require rest and we do our best to provide patients with a quiet, peaceful and tranquil environment .In order to achieve this we restrict the number of Attendants. Our infrastructure can support only one attendant per patient, but this may vary according to the category of the patient. Female by standers is a must for female patients.

 

Visiting hours:

 

• Visiting hours for the hospital are: 4.00 pm–6.00 pm
  Please ensure that visitors adhere to the visiting hours only and that they are restricted to the absolute minimum.

 

OTHER SERVICES & FACILITIES:

• Wheel Chairs and stretchers are available on request at any point from Patient Movement Service Department.
• Lifts are available for access to higher floors in each hospital building.
• There is a stand-by generator to cater to emergency services in case of breakdown of electricity.
• Adequate drinking water and toilet facilities are available.
• TV and telephone facilities are available for in-patients and also in all out patients waiting area.

 

GENERAL INFORMATION:

• Medico Legal Cases:
• On admission of a medico legal case, the hospital has to mandatory honor the rules of the Indian Govt. and informs the local police authorities.

 

Death Certificate:

• If a patient expires in the hospital, a death certificate is issued to the family by the hospital to carry the body. The hospital sends the Death registration form & Medical Certificate of cause of death to Gram panchayat . The family has to collect the final Death Certificate from the Gram panchayat.

 

Mortuary Services:

• Mortuary provides Refrigerated storage of deceased patients.

 

Birth certificate:

• Parents of the newborn will be issued birth certificates from the hospital as soon as they fill up the Birth report form for registration. This is made possible through the networking of the hospitals with the gram panchayat

 

COMPREHENSIVE HEALTH CHECK UP

• T. S. Misra Hospital and Medical College have developed special health checkup programs that consist of detailed medical assessment and counseling on health awareness. Each package has been designed to study the functioning of all the vital organs in our body for any symptoms of major illness and also pinpoint potential areas of risk so as to prevent future health problems.

 

PACKAGES:

• Basic Health Check
• Master Health Check
• Executive Health Check
• Diabetic Health Check
• Comprehensive Health Check

 

EMPLOYEE HEALTH CHECKUP:

• An employee health check up is carried out with all staff dealing with direct patient care.

 

DOOR TO DOOR SERVICE PHARMACY:

• The clinical pharmacy department of T. S. Misra Hospital and Medical College is providing 24 hrs services to the patients. For the convenience of the patients,7 counters have been set up in the hospital complex.

 

UNDERGRADUATE TRAINING PROGRAMME:

• MBBS

 

COMPLAINTS AND GRIEVANCES:

• There will be occasions when our services will not be up to your expectations.
• Please do not hesitate to register your complaint. It will only help us serve you better.
• There is a redressal forum that functions in association with the Quality & Standards Dept to attend to all grievances.
• Every grievance will be duly acknowledged.

 

GENERAL INSTRUCTIONS:

SMOKING:

 

• T. S. Misra Hospital and Medical College is a “No smoking zone”. Patients and their attendants are strictly prohibited from smoking in the hospital premises.
• No polythene zone.

 

SILENCE:

 

• Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors are requested to speak softly and avoid unnecessary noise. Attendants are advised to keep down the volume on their television sets. Patient’s relatives are advised not to crowd the area outside the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.

 

PARKING:

 

• Please ensure that vehicles are not parked in” No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department.

 

Your Rights:

 

• The right to receive medical advice and treatment which fully meets the currently accepted standards of care & quality and know the same.
• The right to be given a clear description of your medical condition.
• The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
• The right to have your privacy, dignity and religious & cultural beliefs respected.
• The right to have information relating to your medical condition kept confidential.
• The right to make complaint/suggestions.
• Patient is free to seek another opinion regarding his/her illness.

 

RESPONSIBILITIES OF THE USER:

 

The success of this charter depends on the support we receive from our users.Please try to appreciate the various constraints under which the hospital is functioning.

• Give us as much information as you can about your present health, past illness, allergies and any other relevant details.
• Follow the prescribed and agreed treatment plan, and comply with the instructions given.
• Show consideration for the rights of other patients and the hospital by following the hospital rules concerning patient conduct.
• Do not ask us to provide incorrect information, or certificates.
• Do not litter the premises.
• Please use garbage bins.
• Keep toilets clean after use.
• Do not smoke or spit in premises.
• Support the Hospital in keeping the environment clean.
• Wait patiently for your turn.
• Maintain silence.

 

Justice Tribeni Sahai Misra born on 15th day of November 1922 as the eldest son in a highly educated Zamindar’s family at Mahona, Lucknow. He studied in Government Jubilee College and passed his Intermediate in science with Mathematics. He got married in the year 1940 to Dr. Shakuntala Misra. He Completed his Graduation from Allahabad University in 1943. He was imprisoned and kept Naini Jail during Quit India movement in year 1942. He was kept in a cell along with Late Yashodanandan a Former Judge of Allahabad High Court. He passed his M.A in English and did his L.L.B together from Lucknow University in the year 1945. He was a 1st Divisionary throughout and started practice in civil side at Lucknow under Mohd. Abbasi, Advocate. Thereafter he left the profession for the time being and gained experience as company Secretary at Kalyan Mills Ahmedabad and letter on shifted in the same capacity to Bombay now called Mumbai at indu Mills. He thereafter shifted to Kanpur in 1951 and started his practice in civil side under Pt. Babu Lal Misra. He was also appointed as a Lecturer in Law at D.A.V College and thereafter became the Dean faculty of Law at Kanya Kubj College, Kanpur. He was appointed as District Government Counsel. (D.G.C) in the year 1964 and was elevated as a Judge of Allahabad High Court in the year 1971. He remained Senior Judge at Lucknow Bench of Allahabad High Court till he was appointed as Chief Justice of Guwahati High Court in 1983. His younger brother Justice K.N Misra also adorned the Lucknow Bench of Allahabad Court Mr. Justice T.S. Misra also functioned as the Governor of Assam and Meghalay. He retired on 14th November 1984 as Chief Justice of Guwahati High Court.

Mr. Justice T.S. Misra also occupied the Chair of Lok Ayukta of Bihar from Jan 196 to 1991. Since then he had been living a happy and peaceful life at Lucknow with his youngest son Shri Satish Chandra Misra. He passed away on 24th October 2005 leaving behind his 4 sons and 2 daughters. His eldest son Justice V.C. Misra retired as a Judge of Allahabad High Court. His other two sons. Dr. Subodh Chandra Misra and Dr. Ambrish are Engineers who passed out from IIT Kanpur and thereafter did their Ph. D. form most reputed universities in U.S.A they are now settled in U.S.A His youngest son Sri S.C. Misra is a Senior Advocate and Member of Parliament Rajya Sabha since 2004. Smt. Asha Tiwari and Smt. Abha Agnihotri are the two daughters of Justice Misra. Smt. Asha Tewary is presently Member Human rights Commission U.P. and smt. Abha Agnihtori is Former Chairman Women Commission Uttar Pradesh.

Justice Misra has left behind a Legacy of successful lawyers. He had three younger brothers. His brother Late Laxmi Narain Misra looked after family agricultural property and was involved in social works. His other brother Late Justice Kailash Nath Misra retired as High Court Judge, Allahabad and his youngest brother Late Rajendra Nath Misra had been D.G.C. Revenue. His brothers all preceded him for heavenly abode. Besides his sons his nephews Sri Sudhir Pande, Sri Upendra Nath Misra and Sri Shivji Shukla are Successful practicing Lawyer’s of High Court. His grandson Kapil Misra is also a Practicing Lawyer of High Court and Superme Court. He was a keen sportsman and ace footballer. He was the Captain of his badminton and football Team.

 

Honorable Late Dr. Shankutala Misra

Dr. Shakuntala Misra was born Kanpur in the year 1924 in a renowned Brahim family. During her childhood she used to spend her summer vocation in her native villagers. She was inspired to work for them after meeting down trodden, poor, handicapped persons in the society and noticing the difficulties being faced by them. She was saddened to see that children are deprive of education because of their caste or being handicapped.

In order to impart education to have nots and handicaps, she qualified M.A and B.T. without financial support from her family, despite belonging to a well off family. She completed her education so that she may teach poor children free of cost by even providing food and books to them. Not only this, she made arrangements for poor students to achieve professional and technical education, so that they can lead their life independently and with dignity.

After her marriage she obtained Homeopathy and Ayurvedic Medical Degree. Thereafter, she opened a charitable hospital in Kanpur where treatment and medicines were given free of cost to down trodden people of society. She was very kind hearted, religious and always keen to serve the society.

She helped people unitedly, so that people can get rid of their disability and become active member of the society. She believed in spending time and money for helping the poor people, so that they become independent by developing skill as per requirement of the market and do not seek favors from others.

Although, she left this world in 199 1 for her heavenly abode but her idles, kind heartedness and working tirelessly for others will keep inspiring us forever. Acknowledging her hard works specially for Handicaps, State Govt. of U.P in the year 2008 has established a University in her name where best education is provided with a world class structure to all types of Handicaps, The University has been named after her as “Dr. Shakuntala Misra National Rehabilitation University” established on 100 Acres of land and situated in Mohan Road, Lucknow.

 

SOCIAL WELFARE

 

TSM is actively involved and commited to working towards the welfare of society in various ways. THe scope of our social work is varried in serving people young and old, from every walk of life, in a number of setting such as hospital, schools, neighborhoods and community organizations.

 

DR SHAKUNTALA MISRA NATIONAL BLIND CRICKET TOURNAMENT:

 

Every year TSM actively hosts and participates in the annual inter-state Blind Cricket Tournament organised by Dr Shakuntala Misra Seva Sansthan. The cricket matches between the teams of 10 states are held in the cricket grounds in opur campus including national and international players of our country. It is usually a 5 day Tournament that is followed by a cultural evening and prize distribution ceremony on the last day. TSM extends all p[ossible services to all the players.

 

RURAL HEALTH CAMPS:

 

As a part of our efforts to make basic healthcare accessible for all, TSM organises free health camps in villages and other rural areas, where people are neither able to afford medical treatment nor have basic knowledge regrading health and hygiene. Our team of doctors, nurses and students help the people by giving free health check-ups and treatments, and also by bringing awareness about health issues. Also, free medicines are provided for treatment purposes.

 

FREE HEALTH CHECK-UP CAMPS:

 

Weekly free health check-up camps are held in the city at TSM's Urban Health Training Centre (UHTC), located in Krishna Nagar for the local residents. These include eye camps, dental camps, regular health check-up capms with free sample collections for testing.

 

OLD-AGE HOMES

 

As a socially cognizant organisation, TSM has taken an initiative of adopting two Old-Age homes in Lucknow city. With active participation by our team of Clinicians, Nurses and Support taff from the hospital, we provide regular free health check-ups in these old-age homes, and also free treatment in our hospital for the elderly.

 

Social Activities

 

S.NO    Date    Event organized 2018
1    9th May 2018    T.S. Misra College of Nursing & Paramedical hosting its first 'Lamp Lightning And Oath Taking Ceremony' for the 1st batch of B.SC. NURSING, G.N.M. & A.N.M.
2    7th April 2018    Organization of “World Health Day” by role play done by MBBS Students on “Diarrhoea Management”
3    24th March 2018    World TB day celebration via educating patients & their relatives about TB.
4    8th March 2018    Women’s Day Celebration
5    6th Feb – 10th Feb 2018    1st. Sports Fiesta & Cultural Events 2018 held at TSM Medical College.
6    27th Jan 2018 – 05th Feb 2018    17th NATIONAL BLIND CRICKET TOURNAMENT & Cultural Programme
7    26th Jan 2018    Republic Day Celebration

 

 

Social Initiatives undertaken 2018

 

S.NO	Date	Event organized 2018
1	March - April 2018	School Health Camp & Nutritional Counselling at Various schools at Alambagh, Singar Nagar Lucknow
2	Jan – Feb 2018	Survey on immunization status of under five children at U.H.T.C Krishna nagar and a health talk to mothers on “Importance of immunization in prevention of Vaccine Preventable Diseases”.
3	6th Feb 2018	General Health Camp at LPL Krishna nagar.
4	Dec 2017 – till date	Periodic Organization of Eye camp weekly at U.H.T.C Krishna Nagar.
5	1st Jan 2018	Eye camp at Kushal Ganj
6	Feb 2018– till date	Periodic Organization of Ortho Camps – BMD Camp; CME Camp; GOUT Camp
Periodically Health Checkups are conducted at Jai Jagat Park, Traffic Park, Yatayat Park, Neighbourhood park, Zonal Park, LDA Colony, Chungi, Home guard training center, Haurauni, Hindukhera, Kasiram colony, Azad Nagar, Ibrahim pura, Hanskheda, Bijnaur, IOCL, suburbs of Lucknow     The Charter seeks to inform the service seekers about the facilities available at TSM Medical College & Hospital, its commitment towards the citizens with regards to the services provided, choices of consultations, its policy of transparency and accessibility, Grievance redressal of the patients and attendants, Courtesy and value for money in terms of treatment and the services offered. This also includes expectations of the Organization from the Citizens in helping it to fulfill its commitment to them. SPIRIT BEHIND THE CITIZEN’S CHARTER A service seeker is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption on our work; he is the purpose of it. He is not an outsider on our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so. ~Mahatma Gandhi To strive for continual improvement in patient care, provide services at affordable cost to the society and promote excellence in medical education & research .   OBJECTIVES This Citizen’s Charter is an expression of our commitment towards improving our services offered to make them more efficient and responsive and at the same time making our working more transparent to our valued patients. This Citizen’s Charter is an attempt to bring the institute closer to its patients in the society. This Charter is made to provide a framework, which enables our users to know. What services are available in this Hospital? The quality of services they are entitled to. The means through which complaints regarding denial or poor quality of service will be redressed.   MISSION T. S. Misra Medical College and Hospital is committed to provide best quality affordable and accessible, preventive, curable, promotive and comprehensive health care services to community as a whole respective of caste creed & culture and ensure best outcome.   VISION To emerge as leading health care service provider in Country. CONTACT US   Phone 0522 - 2492000, 0522 - 2493000 , 7839564427, 07839564428 Toll Free No. 18001805653, 18001805654   STAFF UNIFORM Doctors wear white aprons and nurses are in uniform. All staff wears a badge or an identification card of T. S. Misra Hospital and Medical College.   ENQUIRIES Location guide map is available and directional signboards are fixed in each floor. Enquiries counter exist at the reception (main entrance) Telephone No. of central enquiry – 0522-2492000, 0522-2493000 Public Relation officer helps the patient at the OPD entrance. Hospital enquiry hotline works round the clock. Its phone no: is. 0522-2061122, 7839564428   CASUALTY AND EMERGENCY SERVICES: The casualty functions round the clock all days. Casualty direct no: 7839564434 Casualty Medical officer and resident Doctors are available 24 hrs all days. Duty Doctors are available on call round the clock in all specialties. Emergency Cases are attended promptly. All the items required are made available during mass casualties. In serious cases, priority is given to treatment/management than paper work like registration and medico-legal cases. The decision rests with the treating doctor. Emergency operation theater is maintained on a regular basis to ensure that it is usable all times.   AMBULANCE SERVICES The hospital has a fleet of fully equipped ambulances. A team of trained and dedicated medical professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock. The Ambulance services are available for transportation of patients to TSM Hospital and Medical College. This facility is available 24 hours a day, on all days.   OUTPATIENT DEPARTMENTS: Timings: 9 am to 4 pm. Every outpatient seeking treatment at the hospital is registered prior to the consultation. A case sheet is prepared for recording history, symptoms, diagnosis and treatment being provided. For every new patient a Unique MRD number is generated. If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment. Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn. Payments if Applicable for all specialties can be made at the OP Billing Counter.   DEPARTMENTS: General Surgery Orthopaedics Ophthalmology Otorhinology(ENT) Obstetrics & Gynecology Anesthesia Radiology Pediatrics General Medicine Psychiatry Dermatology TB & Chest Dentistry   LABORATORY SERVICES: Biochemistry Blood Bank Hematology Histopathology Cytology Microbiology Serology   ROUTINE INVESTIGATIONS: All working days except Sundays & Holidays. On Sundays & Holidays, emergency investigations only.   COLLECTION OF SPECIMENS: All working days except Sundays & Holidays 9 am. to 2  pm. On Sundays & Holidays emergency cases only. Reliability and promptness of laboratory results is ensured as tests are done by automatic machines. Reports are made available within the shortest possible time, same day/next day morning.   BLOOD BANK: State of Art Blood Bank with all modern facilities including Apheresis A licensed blood bank is available in the hospital to cater to the requirements of the patients All blood is tested for HIV, HBV and HCV, VDRL, In addition.   EQUIPMENT AND FACILITIES: This hospital has the following services available:   ECG EEG CRITICAL CARE UNIT (BURNS UNIT) Dylasis Eco-Cardiography TMT PHYSIOTHERAPY AND OCCUPATIONAL THERAPY UNIT X-RAY NEONATAL INTENSIVE CARE UNIT, ICU, ICCU, PICU, SICU . Charges for various tests are negligible. For poor patients, the concerned Sr. Medical Administrator along with the in charge of Patient Service Department can waive off the charges. If any major/essential equipment is out of order, information regarding the same is conveyed to all departments through inter office notification on Internet. Indications of alternate arrangements are given wherever possible. The likely date of recommissioning of the equipment is also displayed. Whole Hospital is equipped with solar system and generator system round the clock.   DURING YOUR STAY We hope this information helps you to prepare for your stay as an inpatient at TSM Medical College and Hospital. A skilled team of personnel some of the working behind the scenes will hopefully make your stay comfortable and pleasant. Expert team of medical Professionals, Nursing Staff, Support Staff, Experienced Dietician with all modern state of Art technologies is going to provide you and your Patient a great hospitality.   CATEGORY OF ACCOMMODATION: General Ward. PRIVATE ROOM SEMI PRIVATE ROOM GENERAL WARD !!   TPA AND CASHLESS TRANSACTIONS: We entertain TPA and cashless transactions. T. S. Misra Hospital and Medical College have got tie up with many TPA. Our computerized billing system consolidates charges for medicines/consumables/services availed by you during hospitalization.   MEDICINES AND CONSUMABLES: Medicines and surgical consumables required for the treatment can be procured from the in house pharmacy. A general pharmacy is located in the hospital lobby which functions 24x7.   HOUSE KEEPING AND LINEN: Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the sister in charge of the floor.   FOOD SERVICES: Diet   The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on the therapeutic needs. Our kitchen is well equipped to serve good balanced vegetarian meals. Dietician takes rounds of all patients and in consultation with treating physician and advice the therapeutic and non therapeutic diet.   Cafeteria   The cafeteria is open to visitors daily from 9:00 a.m. to 11:00 p.m. locations.   Canteen   T. S. Misra Hospital and Medical College provides with canteen for visitors as well as for Staff.   BYSTANDER PASS: Attendant:   Patients require rest and we do our best to provide patients with a quiet, peaceful and tranquil environment .In order to achieve this we restrict the number of Attendants. Our infrastructure can support only one attendant per patient, but this may vary according to the category of the patient. Female by standers is a must for female patients.   Visiting hours:   Visiting hours for the hospital are: 4.00 pm–6.00 pm Please ensure that visitors adhere to the visiting hours only and that they are restricted to the absolute minimum.   OTHER SERVICES & FACILITIES: Wheel Chairs and stretchers are available on request at any point from Patient Movement Service Department. Lifts are available for access to higher floors in each hospital building. There is a stand-by generator to cater to emergency services in case of breakdown of electricity. Adequate drinking water and toilet facilities are available. TV and telephone facilities are available for in-patients and also in all out patients waiting area.   GENERAL INFORMATION: Medico Legal Cases: On admission of a medico legal case, the hospital has to mandatory honor the rules of the Indian Govt. and informs the local police authorities.   Death Certificate: If a patient expires in the hospital, a death certificate is issued to the family by the hospital to carry the body. The hospital sends the Death registration form & Medical Certificate of cause of death to Gram panchayat . The family has to collect the final Death Certificate from the Gram panchayat.   Mortuary Services: Mortuary provides Refrigerated storage of deceased patients.   Birth certificate: Parents of the newborn will be issued birth certificates from the hospital as soon as they fill up the Birth report form for registration. This is made possible through the networking of the hospitals with the gram panchayat   COMPREHENSIVE HEALTH CHECK UP T. S. Misra Hospital and Medical College have developed special health checkup programs that consist of detailed medical assessment and counseling on health awareness. Each package has been designed to study the functioning of all the vital organs in our body for any symptoms of major illness and also pinpoint potential areas of risk so as to prevent future health problems.   PACKAGES: Basic Health Check Master Health Check Executive Health Check Diabetic Health Check Comprehensive Health Check   EMPLOYEE HEALTH CHECKUP: An employee health check up is carried out with all staff dealing with direct patient care.   DOOR TO DOOR SERVICE PHARMACY: The clinical pharmacy department of T. S. Misra Hospital and Medical College is providing 24 hrs services to the patients. For the convenience of the patients,7 counters have been set up in the hospital complex.   UNDERGRADUATE TRAINING PROGRAMME: MBBS   COMPLAINTS AND GRIEVANCES: There will be occasions when our services will not be up to your expectations. Please do not hesitate to register your complaint. It will only help us serve you better. There is a redressal forum that functions in association with the Quality & Standards Dept to attend to all grievances. Every grievance will be duly acknowledged.   GENERAL INSTRUCTIONS: SMOKING:   T. S. Misra Hospital and Medical College is a “No smoking zone”. Patients and their attendants are strictly prohibited from smoking in the hospital premises. No polythene zone.   SILENCE:   Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors are requested to speak softly and avoid unnecessary noise. Attendants are advised to keep down the volume on their television sets. Patient’s relatives are advised not to crowd the area outside the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.   PARKING:   Please ensure that vehicles are not parked in” No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department.   Your Rights:   The right to receive medical advice and treatment which fully meets the currently accepted standards of care & quality and know the same. The right to be given a clear description of your medical condition. The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so. The right to have your privacy, dignity and religious & cultural beliefs respected. The right to have information relating to your medical condition kept confidential. The right to make complaint/suggestions. Patient is free to seek another opinion regarding his/her illness.   RESPONSIBILITIES OF THE USER:   The success of this charter depends on the support we receive from our users.Please try to appreciate the various constraints under which the hospital is functioning. Give us as much information as you can about your present health, past illness, allergies and any other relevant details. Follow the prescribed and agreed treatment plan, and comply with the instructions given. Show consideration for the rights of other patients and the hospital by following the hospital rules concerning patient conduct. Do not ask us to provide incorrect information, or certificates. Do not litter the premises. Please use garbage bins. Keep toilets clean after use. Do not smoke or spit in premises. Support the Hospital in keeping the environment clean. Wait patiently for your turn. Maintain silence.